At Oasis Wellness, we are committed to protecting the privacy of your personal information as per the Personal Information Protection Act (PIPA) and the Health Information Act (HIA). We will not disclose your personal information without consent or reasonable and lawful notice except when required or permitted by law.

Our Privacy Promise

At Oasis Wellness, we protect patient privacy by:

• Collecting only the personal information required to provide physiotherapy services.
• Advising you on how your information might be disclosed and obtaining your consent.
• Safeguarding your personal information.
• Sharing your personal information only for the purposes stated and agreed to in your signed consent form, or otherwise permitted by law.
• Ensuring any contractors that we hire who may have access to your information also protects the privacy of your information.
• Training staff and adapting the office space to ensure maximum protection of your privacy.
• Ensuring personal information is current, complete, and accurate.
• Providing you access to your personal information and a mechanism for requesting corrections.
• Having our privacy officer available to answer your questions.
• Periodically reviewing our privacy policy to ensure it provides adequate protection for your personal information.

Information Collected and its Usage

The personal information collected is required to provide you with physiotherapy services and facilitate payment for services rendered.

Contact information:

• Name
• Address, phone number, e-mail address, other contact information
• Family information
• Emergency contact

Health Information:

• Age/date of birth
• Gender
• Health history and family medical history
• Examination results
• Health services provided/received (including potential chart copies from other providers)
• Your subjective and objective complaints and findings
• Prognosis/diagnosis/other opinions formed during assessment/treatment
• Attendance records/adherence with treatment
• Reasons for discharge/discharge plan

Financial Information:

• Alberta Healthcare information
• Insurance/benefits coverage
• Employer name
• Motor vehicle accident information
• Credit card number and expiry date
• Other information to facilitate payment for services provided

​Contact information is used to open and update your patient file, invoice for services, remind you of appointments and/or the need for further treatment, and to provide informational materials about our clinic and your health. We use health information to assess, diagnose, provide, prepare, and evaluate physiotherapy treatment. We use financial information to arrange payment for physiotherapy services rendered.

 Your contact information may be disclosed to third-party health benefit providers/insurers when reimbursement claims for all or part of the treatment cost have been submitted. It may also be provided to debt collection agencies in the event of outstanding payments.

 Your health information may be disclosed to third-party health benefit providers and insurance companies when a claim is submitted for reimbursement or payment of all or part of the cost or treatment, or in cases where we have been asked to submit a claim on your behalf. With your consent, this information may also be disclosed to other healthcare providers also providing you with treatment to coordinate safety and care. It may also be disclosed to your lawyer if you were injured in an accident, or to Physiotherapy Alberta if specifically requested. It may also be disclosed to research teams in an anonymous form to facilitate outcome research.

 Financial information may be disclosed to your insurer or credit card company as required to facilitate payment. It may be necessary to also disclose to our accountant or to Revenue Canada for tax purposes. It may also be provided to debt collection agencies in the event of outstanding payments.

 For any questions regarding your personal information, please contact Angela Plaquin.