Clinic Etiquette

To ensure that all guests that visit the spa enjoy a safe, relaxing and courteous environment, please review the following before your next visit to Oasis Wellness.

When to Arrive/Arriving Late

We ask that you arrive 10 minutes prior to your appointment. This will allow you time to sit down, relax, and fill out any client forms that may be needed. When running late, please call us to let us know, and we will do our best to accommodate you. However, to ensure we stay on time, your treatment time may be limited.

Age Requirements/Child Policy

We pride ourselves on providing a calm and relaxing atmosphere to our guests, as such, we ask that you arrange childcare prior to your visit with a couple of exceptions. 1) Children are welcome if you have purchased a wellness treatment for them. 2) For pelvic health clients with children, Angela will offer appointment times that can accommodate you and your child, and will not interrupt spa services.

Cancellations or Rescheduling

We ask that you give us 24-hours of notice if you need to cancel or reschedule your appointment. Failure to provide us with 24-hours of notice will result in a fee of 50% of the cost of the treatment that was booked.

Getting Ready for Your Appointment

Waxing Services: please do not apply body cream or oil prior to your waxing appointment. Please make sure that your hair is at least ¼ to ½ inch long prior to your waxing service.

Lash Extensions/Lash Tint/Lash Perms: We ask that you please do not wear makeup to your appointment and keep your eyelashes free of oils. We also ask that talking is kept to a minimum as this causes the muscles in your face to move and can cause a few issues such as: fumes or product getting into the eye, extensions sticking together/to the eye pad, etc.

Physiotherapy Services: Please be sure to read our Physiotherapy FAQs prior to your scheduled appointment.

When in the Treatment Room

We ask that all clients turn their phones on silent, do not disturb or vibrate. We know sometimes things come up and our phones are needed, but if your service requires your hands to be busy or your eyes to be closed, we ask you do not answer your phone during your service as it could impact the quality of the service.